Fri, 23 Mar
|Global Incubation Services
Cracking the customer success puzzle
In this session on customer success we will: a) Understand what it means to have a customer success team b) Understand the lifecycle of a customer and the various touchpoints in customer success c) Discuss a vital aspect of customer success, customer onboarding
Time & Location
23 Mar 2018, 7:00 pm
Global Incubation Services, CA Site No 1, HAL 3rd Stage, Behind Hotel Leela Palace, Kodihally, HAL 2nd Stage, Kodihalli, Bengaluru, Karnataka 560017, India
About the event
Customer success is an essential part of any SaaS based company. With the average CAC of a new customer being recovered only over a 14 month period, it is vital to tap into the biggest asset any SaaS company already has - their existing customers
In this session on customer success we will:
a) Understand what it means to have a customer success team
b) Understand the lifecycle of a customer and the various touchpoints in customer success
c) Discuss a vital aspect of customer success, customer onboarding
Attendee pass: http://bit.ly/2oD3FXJ
SaleS Expert
Rajiv Sharma
Sales head @ Hiver
Founder of insideselling.org